Micro (≤1h)
Quick fixes, visuals, small measures.
KPI Care Plan — Reliable dashboards, steady improvements
Monthly, time-boxed support with a 1-business-day response for fixes & small enhancements. Small tweaks here prevent slow drifts later — protecting accuracy, time, and margin.
Lite $750
Core $1,500
Plus $2,500
How time-boxing works
We size requests, work the queue, and keep you moving.
Small (≤2h)
New card/tile, light DAX/SQL, refresh tweaks.
Medium (≤4h)
New small page/section, model tune, light integration.
Anything larger or beyond your monthly capacity becomes a fixed-price Mini-Project.
Which tier fits my month?
Check a few typical requests—get a quick suggestion.
Capacity expectations per tier
Lite
~3–5 Micros or ~1–2 Smalls / month.
Core
~6–10 Micros, or ~3–5 Smalls, or ~1–2 Mediums / month.
Plus
~10–16 Micros, or ~6–8 Smalls, or ~3–4 Mediums / month.
These are planning ranges, not hard caps. We’ll confirm sizing before work begins.
Intake & SLA
- Submit via shared inbox/portal; triage within 1 business day (Mon–Fri).
- We size (Micro/Small/Medium), confirm fit, and schedule.
- Monthly Loom + notes for executive visibility (Core+).
Policies
- No rollover of unused capacity; you can pause with 7-day notice.
- Security: client-owned credentials, least-privilege, audit trail.
- Weekend support not included by default.
When does work become a Mini-Project?
- New page builds, net-new data sources, RLS, significant model refactors.
- Anything >4h or beyond monthly capacity.